Complaints

How do you make a complaint?
In order to exercise your right to make a complaint about the purchased goods, please use the below complaint form, stating “Complaint” as the purpose of the request and filling in the rest of the required data.

The application should contain the following data: name and surname, e-mail address, postal address (street, postal code and city), telephone number, index number of the advertised product, date of purchase and a description of the reason for the complaint, together with the proof of purchase attached (obligatory). After submitting the application, you will receive a confirmation of acceptance of the application along with its number to the e-mail address provided in the form.

Complaint/return form

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    I consent to the processing of my personal data provided voluntarily in the contact form by Oltens Sp. z o.o. for the purpose of contacting me to the e-mail address or phone number indicated above. Concurrently, I represent that I have been informed that: The entity acting as the Controller of the collected personal data is Oltens Sp. z o.o.... More
    I consent to the processing of my personal data provided voluntarily in the contact form by Oltens Sp. z o.o. for the purpose of contacting me to the e-mail address or phone number indicated above. Concurrently, I represent that I have been informed that: The entity acting as the Controller of the collected personal data is Oltens Sp. z o.o. with its registered office at ul. Karola Marcinkowskiego 16, 63-200 Jarocin, entered into the National Court Register under number 0000676077, holding Industry Identification Number (REGON): 367169832; The consent may be withdrawn at any time, without affecting the lawfulness of processing based on consent before its withdrawal; The consent may be withdrawn by sending an e-mail requesting discontinuation of data processing using the above form; The following entities will be the recipients (processors) of my personal data: entity providing technical support for the store at Oltens.com and entities providing IT services to the Controller. The exchange of personal data with these entities is governed by a processing agreement executed with trusted partners of Oltens.com; My personal data will be stored only for the period necessary to provide information and subsequently erased from the system; I have the right to: request access to my personal data from the Controller, request the Controller to complete, rectify my personal data, request the Controller to erase or restrict the processing of my personal data, object to the processing of my personal data, request the transfer of my personal data. Moreover, I have been informed that I have the right to lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office (previously GIODO). Collapse >